About Us
Robert was the Founder and CEO of LivePerson (NASDAQ: LPSN) from 1995 to 2023. He is credited with inventing web chat and AI messaging platforms for B2B contact centers. LivePerson emerged as the leading B2B conversational AI player, serving over 15,000 customers, employing 3,000 individuals, and generating $500 million in revenue. The company also amassed one of the largest and most extensive conversational data sets in the B2B sector, processing one billion conversations annually from major global brands such as Amex, Home Depot, United Health Care, Citi, Verizon, and 15,000 other customers.
Robert was also the founder of the non-profit, EqualAI, which works with governments, corporations, and universities on developing frameworks for the use of AI in safe and ethical ways. Passionate about the community and helping others, Rob is a Founding Member of the NYC Entrepreneurs Council of the Partnership for New York City and FeedingNYC, a volunteer-based non-profit hunger-relief project that feeds thousands of families in need.
Robert was also the founder of the non-profit, EqualAI, which works with governments, corporations, and universities on developing frameworks for the use of AI in safe and ethical ways. Passionate about the community and helping others, Rob is a Founding Member of the NYC Entrepreneurs Council of the Partnership for New York City and FeedingNYC, a volunteer-based non-profit hunger-relief project that feeds thousands of families in need.
Mel is a veteran leader in the contact center industry, having run large scale operations on the customer side and as a BPO executive for a diverse set of major companies including many of the fortune 500. Mel has the ability to design, orchestrate and improve customer experiences across the ever more complex range of customer interactions. Mel's passion for customers has allowed her to travel across the globe, enriching her own life experiences, strengthening relationships with some of the most interesting people she has met. In our increasingly connected world, its more important than ever to have a basic understanding of other cultures. Mel was part of Rob's executive team at LivePerson, where she ran the Customer transformation team. They met when Mel worked at Liberty Global, a LivePerson customer.