Technical and Data
Does Eternos comply with specific regulations like GDPR?
- Absolutely!
What support do I get?
- The level of support you receive is dependent on the package you have chosen. Please read the details when selecting your package. To see those details, please refer to the Pricing page. The Eternos team will always be happy to support you through the Contact Us page if needed.
Which browser should I use?
- We strongly recommend using Chrome browser to ensure the optimal experience.
Which device should I use, or which device is recommended?
- While you can use your phone, we strongly recommend using a laptop or desktop for greater ease and functionality.
Who has access to my data, and where is it stored?
- Only you have access to edit or delete your data. The data is stored in a special vault that can only be accessed by the Eternos application. There is no public access to this data. It is only visible for those you have granted access.
Creation and Training
What types of entries can I share?
- You can share about any impactful experiences you have had in your life! Feel free to add memories, knowledge, videos, pictures, documents, recipes, life hacks, travel logs, and everything else that makes you who you are. Remember – this AI is a reflection of your mind. Anything you feel is of value is a good entry to share.
How long does it take to set up my Eternos AI?
- The process of setting up your AI is quick and easy! When it comes to filling its long-term memory, that process is up to you. The more entries you put in, the more your AI begins to reflect your own mind, and you can approach this at your own pace!
What if I don’t like my voice? How many times can I record it?
- You can overwrite your voice at any time, as many times as you wish!
Is there a way to collaborate with others on an entry?
- At the moment, you would need to write the story together, or have one entry with each person’s perspective of the event. We are developing a process to allow story requests from other people’s Eternos AIs, though it is not currently available.
Can I submit in a language other than English?
- Of course! Your story will be automatically translated into the language of the user I am speaking with.
Is there a specific structure I need to follow when writing my entries?
- There are no specific structure requirements, however, here is some storytelling advice: keep it concise and focused. Reflect on why the memory is meaningful, and aim for a memorable ending to leave a lasting impression.
Can I use any microphone to create their Eternos AI?
- Yes! We advise you to record in a quiet room to reduce background noise and avoid picking up other sounds.
Is there a word limit for my entries?
- There is a 7000 character limit for each entry. However, there is no limit for the number of entries you can put into your Eternos AI.
Can I include images or videos in my entries?
- At the moment, we cannot support image and video submissions.
Where should I turn to if something goes wrong?
- You can start by asking your Training Assistant any questions that may arise. If she does not possess the necessary knowledge, you can navigate to the Contact Us page where one of our Eternos team members will be more than happy to assist you.
Payment and Billing
What happens if my payment doesn’t go through?
- If you are having trouble with your credit card you should receive an email asking you to review and update your payment details. If the payment is denied you will not have access to your Eternos AI. Our support team can assist in troubleshooting payment issues to ensure you can get started.
What payment methods do you accept?
- We accept all payment common methods, Visa, Mastercard, American Express, PayPal
Do you accept international payments or currencies?
- Yes we do accept international payments and currencies
Are payment plans or financing options available?
- As of right now, we do not have any financing options available. We do have different packages available to cater to different financial needs.
When will I be billed?
- You will be charged when you first purchase the subscription product. Payments are automatically charged to your saved payment method at the start of each renewal period (one month from your date of purchase).
How can I access my invoices?
- You can access your invoices via My Account. Your billing details can be found there.
Can I change my billing address or payment method after placing an order?
- Absolutely! You can take care of any changes in your Billing Account.
Will I be charged for failed payments or insufficient funds?
- No, but your subscription will be suspended until the payment has been received.
Do you store my credit card or bank details?
- We do not have access to your bank details, however, they are stored for subscription purposes.
Why was my payment declined?
- There might be various reasons why your payment was declined. Please refer to your bank or contact our support team.
What should I do if I’m charged twice?
- If you are charged twice please send an email to the contact us page.
How do I update or change my payment method?
- You can take care of this in your Billing Account.
What should I do if I encounter an error during payment?
- Please reach out to us via the Contact Us page.
What happens if I miss a payment?
- If you miss a payment your subscription will be put on hold until the payment has been completed. No data will be erased.
Is there a grace period for late payments?
- Your account will be put on hold until you are able to make your next payment.
Can I cancel my subscription?
- Of course. Just navigate to your billing account- you will have full access to the product until the end of the month you had previously paid.